Last updated: May 9, 2024
Please read these Terms of Use and our Privacy Policy (collectively, the “Agreement”) carefully before using the Roulette Chat application software, website, iOS ans Android apps (collectively our “App” or “Service”) provided by Roulette.Chat (“we,” or “us”, “Company”). By using our App, you agree to become bound by all the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, you shouldn’t and aren’t permitted to use the App. Company reserves the right to make unilateral modifications to the terms of the Agreement. This Agreement applies to all visitors, users, and others who download, access or use the App (“Users”).
You have the right to conclude the Agreement and to use the Application in case of simultaneous compliance with the following requirements:
To access and use all content and services provided by the App, you confirm that you are at least 18 (eighteen) years of age (or the legal age in your state, country, or locality if greater than 18).
You agree not to engage in any of the following prohibited activities:
By posting/using the App you agree that we may use your likeness or comments to promote the App brand.
In case we have any reasonable grounds for suspecting that you are underaged, you will be asked to provide proof of age. If we have asked you for proof of your age, you must provide all the requested information and documents in order to verify your age. If you don’t provide all the requested information, your right to access and use the App will be revoked.
When using the App it’s also strictly prohibited to:
Rule-breakers will be banned. The duration of the ban will be determined by the App administrators, and can vary in length depending on the violation.
Your App account gives you access to the App and its functionalities, which we may update or change at our discretion. By connecting to the App with a third-party service, you allow us to access and use your information from that service as permitted, and to store your login credentials.
You may never use another user’s account without permission, allow others to use your account, or transfer your account to others. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity on your account and must keep your password secure. We recommend using strong passwords (a combination of upper and lower case letters, numbers, and symbols). Notify the App immediately of any security breach or unauthorized use of your account. The App will not be liable for any losses from unauthorized use of your account.
By providing your email address to the App, you consent to receiving App-related notices, including legal notices, via email instead of postal mail.
We are not responsible for any actions taken by our Users while on our App or for any of the Contents provided by them. We do not accept any liability resulting from the use of our App, including liability resulting from lawsuits, penalties, claims, damages, obligations, expenses of any nature and type including direct, indirect, occasional, penalties, and/or losses caused by negligence, service interruption, loss of data, hardware damage due to virus attacks, loss of income, loss of opportunity, waste of office time, breaching of a contract, third-party claims, or any other losses that may have been foreseen as those which may be caused due to or during the use of our App. This liability limitation covers, but is not limited to, transmission of any software or viruses that may harm your hardware, cause malfunctions of mechanical or electrical hardware or of communication lines, other connection issues (such as the impossibility of Internet access), unauthorized access, stealing, injury, property damage, operator errors, strikes or force majeure, including, but not limited to liability for loss of income, profits or contracts loss, loss of business, loss of anticipated savings, loss of goodwill, loss of data, loss of office time, and any other loss or damage of any kind.
You agree to protect Company and its employees from any and all claims of third parties and any losses and costs incurred from claims resulting from your personal actions while using our App or due to Contents provided by you.
It is forbidden to use the Application for purposes not related to communication, in particular, for collecting data about Users, placement of advertising and other commercial information, and for rebroadcasting third-party content.
If any User Content or any User is found by or is reported to the Company as violating these Terms and Conditions, the Company has full authority to restrict the User’s ability to make available User Content and/or use the Application (“temporary ban”) and/or to immediately terminate this Agreement, and, therefore, the User’s membership with or without notice to the User (“permanent ban”).
For temporary bans, the ban periods are determined by us and may be changed from time to time. You agree that the Company shall not be liable to you and other Application Users for any change of ban periods for any kind of violation.
Without limiting the foregoing, we have sole discretion to remove any Content that violates this Agreement or that is otherwise objectionable (for example, may be offensive, illegal or may violate copyright, harm or threaten the Application’s security, as well as our staff and Users, etc.).
Please note that the Company solely provides a platform for user-generated content. The Company does not create, endorse, or verify any content within the App. Therefore, the Company is not responsible or liable for any content posted by users. Users are solely responsible for their contributions and any consequences that arise from their content.
Under Section 230 of the Communications Decency Act (47 U.S.C. § 230) in the United States, the Company is immune from liability for information provided by third-party users. Similarly, within the European Union, the Digital Services Act (DSA) provides analogous protections. According to the DSA, platforms are not liable for illegal content uploaded by users as long as they act expeditiously to remove or disable access to such content once they have actual knowledge of its illegality. This harmonized legal framework across the EU ensures that platforms are not incentivized to remove legitimate content and are not obligated to monitor their users.
Some areas of the App provide Users the capability to create, share and post content such as profile information, photographs, videos, images, musical works, sound recording, narration, text, and other material used to create a video clip, audio clip, picture, questions, and other material or information (any such materials a User provides, shares, submits, displays, or otherwise creates using the App are “User Content”). We claim no ownership rights over User Content created by you. Company has the right (but not the obligation) in its sole discretion to remove any User Content that is stored via the App.
You agree not to post, store, transmit, create or share any User Content that:
You agree that any User Content that you create, store, or share does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights or rights of privacy. Company reserves the right, but is not obligated, to reject and/or remove any User Content that Company believes, in its sole discretion, violates these provisions, wholly or partially.
In case of any reported violation, Company reserves the right, but is not obligated, to request information and/or documentation proving ownership of Intellectual Property Rights, or information and/or documentation proving existence or absence of violation. You accept and undertake to provide any such information and/or documentation. Submission or not submitting said information and/or documentation will not automatically result in Company deciding in favor of or against the existence of a violation. Any such determination will be made and resulting actions will be taken based on the sole discretion of the Company. You agree not to make any claims concerning actions taken or not taken by the Company in this respect.
Child Sexual Abuse and Exploitation (CSAE): We strictly prohibit the sharing of any content that exploits or abuses children. This includes any form of CSAE material.
Harassment and Abuse: Harassing, abusive, or threatening behavior towards others is not tolerated.
Inappropriate Content: Sharing obscene, vulgar, or offensive content is prohibited.
Spamming: Repeatedly posting the same content or links is not allowed.
Impersonation: Impersonating another person or entity is strictly forbidden.
Privacy Violations: Sharing someone else’s personal information without their consent is not allowed.
Company strictly prohibits any form of Child Sexual Abuse and Exploitation (CSAE). Users are explicitly forbidden from engaging in any activity that involves CSAE, including but not limited to:
If you encounter any content or behavior that you believe involves CSAE, please report it immediately through our in-app reporting mechanism or by contacting us at support@roulette.chat with the subject line “CSAM Report.”
All reports will be reviewed promptly, and appropriate actions will be taken, including the removal of content and notification of relevant authorities in compliance with applicable laws.
Company complies with all applicable child safety laws and regulations. We have implemented processes to report confirmed cases of CSAE to the National Center for Missing and Exploited Children (NCMEC) or relevant regional authorities.
You agree to defend, indemnify and hold harmless Company and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:
The app is provided on an “as is" and “as available" basis. Use of the app is at your own risk. To the maximum extent permitted by applicable law, the app is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from the Company or through the app will create any warranty not expressly stated herein. Without limiting the foregoing, the Company, its subsidiaries, its affiliates, and its licensors do not warrant that the content is accurate, is in compliance with any applicable legislation, reliable or correct; that the app will meet your requirements; that the app will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the app is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the app is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the app.
Company does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the App or any hyperlinked website or service, and Company will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.
To the maximum extent permitted by applicable law, in no event shall Company, its affiliates, agents, directors, employees, suppliers or licensors be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, this app. Under no circumstances will Company be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the app or your account or the information contained therein.
To the maximum extent permitted by applicable law, the Company assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our app; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the app; (v) any bugs, viruses, trojans, or the like that may be transmitted to or through our app by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the app; and/or (vii) user content or the defamatory, offensive, or illegal conduct of any third party. In no event shall the Company, its affiliates, agents, directors, employees, suppliers, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount you paid to the Company prior to the date on which the related damage took place.
This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Company has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by applicable law.
At User’s will, the Company grants the User the right to use additional features of the Services on a paid basis that allow the User to use additional, expanded, special program features of the Services.
The right to use additional features of the Service is granted for a fee and at the rate, which is determined by these Terms based on the size of this fee.
Paying of the fee for the use of additional features of the Service is realized by the User by means of money in the currency of the corresponding territory at the rate of the cost determined by the Company for the rights to use additional features of the Services (virtual currency of the Services). The cost of one unit of the rights for the use of additional features of the Services amounts to the sum indicated on the account page of the User. The cost amount may be changed by the Company unilaterally at any time without prior informing the User.
The User reserves the right to use additional features of the Services freely, exchanging the received units for the rights for the possibility to use certain functions of the Services and/or tools and services belonging to the additional features according to the internal rate of the Services, information about which are posted directly in the sections of the Services devoted to these certain functions or tools and services.
The User is aware that using additional features of the Services and the access to the additional features at the rate of units for the rights may be ceased in compliance with current Terms as a result of their consumption or for some other reasons and it does not give the User a reason to demand money refund paid for the right to use these additional features of the Services.
In case if as a result of technical error or malfunction of the Services or any their element or conscious actions of the User he has gained access to the additional features of the Services without purchasing the right to use it in the order, determined in these Terms, the User is obliged to inform the Company about this fact and pay the fee for the use of such additional features or remove all the consequences of unauthorized use of the additional functionality of the Services. The Company reserves the right to remove such consequences independently without informing the User.
The User agrees, understands, and accepts the circumstance that Services, their tools, and services are not gambling, spieling, a contest or bet. Purchasing of the rights for the use of additional features of the Services is a realization of his own will and is not a necessary or compulsory condition for using the Services and their main functional.
In case the User violates these Terms, money paid by the User for the access to the additional features of the Services is not refunded.
The User agrees that reverse exchange of the virtual currency of the Services for the real monetary units is impossible, as well as the withdrawal of the real monetary units from the Service.
Since our App offers non-tangible, irrevocable digital products and services, we do not provide refunds after purchase, which you acknowledge before purchasing any product or service on the App. Please carefully read the product or service description before making a purchase. Refunds will only be issued for duplicate payments made in error or due to technical issues on our side or the payment provider’s side. If eligible for a refund, please email us. Our standard processing time for refunds is 30 days from the date of the request.
We reserve the right to place links to external websites, applications, and Internet resources on our App. These resources are often operated by third-party service providers. If you have claims for unsatisfactory services from other service providers, please submit them directly to the respective provider. Customers must follow the correct refund procedure by contacting the customer service department of the relevant service provider for details.
The Company reserves the right to expire any unused units expire 6 months. If the User deletes an account or if the User account is terminated by the Company due to a breach of these Terms, the User will lose any accumulated units. If the User receives free or promotional units, the Company may expire them at any time.
Currently, there are the following Premium packages available:
With dices, you can use gender and geo filters as well as return to the previous partner, speed up unban time, rotate the camera and send gifts.
When the Premium package is paid in a different currency, the money is converted at your Bank’s current exchange rate.
Please note that while using our App paid features that allow you to connect with random users in video calls across various categories, there is a possibility that some participants may engage in inappropriate or illegal behavior. If you encounter such conduct, we urge you to report the user through our App interface immediately. Your safety and security are our top priority, and we appreciate your cooperation in maintaining a respectful and safe environment for all users.
You can pay for the order with Visa, Master Card, Mir bank cards or through Apple Pay payment systems. (You can specify additional payment methods on your site optimally). To pay for the purchase, you will be redirected to the server of the Unitpay payment system, where you need to enter the necessary data. When paying with a bank card, payment security is guaranteed by the Unitpay processing center.
The Unitpay payment system has a confirmed certificate of compliance with the requirements of the PCI DSS standard in terms of storing, processing, and transferring cardholder data. The PCI DSS bank card security standard is supported by international payment systems, including MasterCard and Visa, Inc. The Unitpay system is also a member of the Compliance Control PCI DSS Compliance Process (P.D.C.P.) continuous compliance program. Your confidential data required for payment (card details, registration data, etc.) are not sent to the online store - their processing is carried out on the side of the Unitpay processing center and is completely protected.
Payment cards accepted: VISA, MasterCard, Maestro, MIR. To pay for goods with a bank card, when placing an order in the online store, select the payment method: bank card. When paying for an order with a bank card, the payment is processed on the bank’s authorization page, where you need to enter your bank card details: Card type, Card number, Card expiry date, CVC2/CVV2 code.
If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card to go through the authentication procedure. For information on the rules and methods of additional identification, please contact the Bank that issued your bank card.
We reserve the right to modify this Policy from time to time.
Questions, comments, and requests regarding this Policy are welcomed and should be addressed to support@roulette.chat.